How CloudPulse Created "Helpdesk Support" and "Read-Only SOC 2 Auditor" Console Roles
CloudPulse's IT Support team needed to invite users, resend onboarding emails, and revoke stuck sessions in /user-management, while their external SOC 2 auditor needed read-only access to /audit-logs and /settings. Neither group should ever be able to modify /applications or /connections.
In /tenant-roles, CloudPulse created two custom Tenant Roles:
• Tier-1 Helpdesk: View + Add + Update on User Management and Groups; hidden from all other Admin Console menus.
• External Compliance Auditor: View-Only on Audit Logs, User Activity, and Tenant Settings.