Leaving Fragmented Access Behind
JumpCloud is a cloud-based directory platform that manages identities, devices, and access for organizations of all sizes. In its early stages, JumpCloud's customers relied on separate authentication systems for applications, cloud services, and on-premises resources. Single Sign-On (SSO) was not uniformly implemented, which created friction for IT teams and end-users alike.
"As our customer base grew, managing access across multiple applications became increasingly challenging. Different systems had different authentication logic, and integrating them was time-consuming and error-prone."
This was particularly problematic for organizations managing hybrid environments with a mix of cloud apps, SaaS services, and legacy systems.
"Every organization is different, and many had existing identity infrastructures in place. It was difficult to provide seamless, secure access without a centralized solution."
Standardizing Authentication with SSO
To address these challenges, JumpCloud implemented a centralized SSO solution compatible with industry-standard protocols such as SAML, OAuth, and LDAP. This allowed customers to unify access to multiple applications while using their existing credentials.
By standardizing authentication, JumpCloud enabled IT teams to maintain security and compliance while simplifying access for employees. Users could log in once and access all connected apps without juggling multiple passwords.
"SSO gave us a secure, scalable, and flexible identity framework. It allowed our customers to integrate JumpCloud seamlessly into their existing IT environments."
Faster Deployments and Lower Maintenance
For JumpCloud, implementing SSO meant development teams could focus on improving the core directory and device management platform rather than maintaining custom authentication workflows.
"Identity is complex, and we didn't want customers—or ourselves—to manage it manually. SSO allowed us to delegate authentication to a centralized platform and focus on delivering value."
Once deployed, customers saw tangible benefits: faster onboarding, simplified credential management, and reduced operational overhead.
"Now our teams can iterate on core features regularly without worrying about authentication issues."
Improved User Experience and Reduced Support
SSO immediately improved the experience for JumpCloud customers. Employees could access cloud apps, SaaS tools, and internal resources without repeated logins. Support tickets related to password resets and access issues decreased significantly.
"Users are happier because logging in is simpler and faster. IT teams also spend less time handling access issues, allowing them to focus on higher-value projects."
Self-service capabilities further empowered end-users to manage credentials securely, reducing dependency on IT support.
A Strong Foundation for Future Growth
With SSO fully integrated, JumpCloud customers benefit from a scalable, secure foundation that supports future application growth, advanced authentication features, and compliance requirements.
"SSO is now a critical component of our platform. It enables secure growth, simplifies identity management, and improves the overall experience for IT teams and end-users alike."