Moving Beyond Fragmented Authentication
Discovered.ai is an AI-powered talent discovery and workforce intelligence platform that connects organizations with data-driven insights about skills, roles, and opportunities. As the platform evolved and adoption grew across enterprises and partners, multiple applications and services were introduced to support analytics, user management, and integrations.
In the early stages, authentication was handled independently across systems. Single Sign-On (SSO) was limited, making it difficult to provide a seamless experience for users accessing multiple parts of the platform.
"As our platform expanded, managing access across different services became increasingly complex. We were spending too much time maintaining authentication logic instead of focusing on core AI capabilities."
This complexity was amplified by enterprise customers, each with their own identity providers, security standards, and compliance requirements.
"Every enterprise environment is different, and a lot of legacy identity systems are still in place."
Standardizing Identity with SSO
To simplify access and improve security, Discovered.ai standardized authentication using a centralized SSO approach built on industry-standard protocols. This allowed enterprise customers to integrate the platform directly with their existing identity providers.
By supporting modern authentication standards, Discovered.ai enabled users to securely access multiple services with a single set of credentials, while IT teams retained full control over identity and access policies.
"SSO allowed us to integrate seamlessly with customer identity systems without forcing them to change how they manage users. It gave us flexibility, security, and scalability."
This shift ensured long-term compatibility with enterprise environments while reducing technical debt.
Faster Product Iteration and Reduced Maintenance
As a technology-driven organization, Discovered.ai carefully evaluates infrastructure decisions to ensure they support rapid innovation without adding operational burden. Moving authentication to a dedicated identity platform required planning and internal alignment, but the long-term benefits were clear.
"Identity is complex, and it's not something we want to rebuild for every service. SSO allowed us to offload that complexity."
Once deployed, development teams were able to focus on improving AI models, analytics, and user experience, rather than maintaining custom authentication workflows.
"Now we can iterate faster and deploy new features with confidence. Authentication is no longer a bottleneck."
Improved User Experience and Fewer Support Requests
From day one, SSO significantly improved the user experience for enterprise customers and internal teams alike. Users could access the platform quickly without juggling multiple credentials, leading to fewer login issues and reduced support requests.
"We saw a noticeable drop in access-related support tickets. Password resets became less frequent, and onboarding new users was much smoother."
Self-service account management further reduced reliance on support teams while maintaining strong security controls.
A Secure Foundation for Enterprise Growth
With SSO in place, Discovered.ai has established a strong identity foundation that supports enterprise adoption, compliance requirements, and future expansion.
The platform is now well-positioned to introduce advanced authentication features and integrate with additional enterprise tools as customer needs evolve.
"SSO has become a critical part of our platform architecture. It enables secure growth, improves developer productivity, and delivers the seamless experience our customers expect."
Password-related support tickets declined, onboarding became faster, and institutions benefited from centralized access control. Self-service account management further reduced dependency on IT support teams.
A Scalable Foundation for the Future of Learning
Today, SSO is a core part of Moodle's identity ecosystem, enabling institutions to securely integrate learning platforms, analytics tools, and third-party services.
With a strong SSO foundation, Moodle continues to support secure growth, advanced authentication options, and evolving digital learning needs.
"SSO gives us confidence that Moodle can scale securely across institutions worldwide. It's a critical part of delivering a seamless, modern learning experience."